Implementation of LANDESK, an IT System Management software, for over 75.000 users in Polish National Post.
Polish Post with over 200 business critical legacy IT systems was facing increasing costs of telephony based helpdesk support. It was necessary to implement an ITSM system to automate IT processes as well as to support IT stuff realizing their user support tasks. At the same time users were supposed to have access to a self-service portal along with a knowledge database.
Scope of the project:
- Incident Management
- Request Fulfillment
- Configuration Management
- Change Management
- Problem Management
- Knowledge Management
- Service Catalog Management
- Service Level Management