Project Executive Summary
A mission-critical enterprise compliance platform programme to deploy and migrate the enterprise voice recording system across NAM, EMEA, and LATAM regions, replacing the legacy infrastructure. The programme required resolving two Severity-1 production defects (deduplication inconsistency and silence detection failure) and managing a formal GO / NO GO gating process for production migration windows.
Role Executive Summary
Senior Delivery Lead / Programme Governance Owner within global delivery team. Owned the full governance framework for mission critical compliance platform migration, coordinating 68 direct stakeholders and global distribution lists of up to 300 recipients, establishing and enforcing GO / NO GO decision gating, escalating and managing iterative Verint patch releases across LAB, UAT, and PROD environments, and defining the comprehensive data ingestion strategy for legacy infrastructure decommissioning.
Deliverables
Steered a mission-critical enterprise voice recording compliance migration to a test stability checkpoint with zero new issues identified, by establishing a formal GO / NO GO production gating process and managing iterative vendor patch releases across LAB, UAT, and PROD environments.
Navigated the decommissioning of legacy infrastructure while maintaining 100% regulatory recording integrity, by designing a comprehensive data ingestion strategy and synchronizing high-impact migration windows across NAM and EMEA to prevent compliance gaps.
Architected internal technical remediation actions to mitigate the impact of two Severity-1 production defects: deduplication inconsistency and silence detection failure by deploying a deduplication policy deactivation via respective change record and launching targeted data cleanup initiatives.
Orchestrated governance and communication for 68 direct stakeholders and global distribution lists reaching 300 recipients across NAM, EMEA, and LATAM, by implementing a weekly asynchronous status reporting cadence to maintain delivery momentum during vendor-blocked milestones.
Mitigated a ~3-month schedule variance risk by proactively re-sequencing the migration programme from the cancelled January 2024 window to an April 2024 target, ensuring continued alignment of Business, Operations, and ICRM sign-off stakeholders throughout the rescheduled delivery cycle.