Rafal Kozlowski

Banking Transformation Lead

Senior Project Manager

Technology Innovation Lead

Rafal Kozlowski

Banking Transformation Lead

Senior Project Manager

Technology Innovation Lead

Download CV

Hello, I’m Rafal Kozlowski Senior Project & Service Delivery Manager Technology & Business Transformation Lead AI Implementation Lead Technology Business Consultant

Technology & Business Transformation Professional Based in Warsaw, Poland.

20+

Years of
IT Experience

30+

Completed
Global Projects

10+

Awards
Winning

About Me

Banking Technology & Business Transformation Lead with 20+ years of global delivery leadership across regulated financial services, telecoms infrastructure and digital transformation, managing multi-million-dollar, multi-jurisdiction programmes.
Specializes in end to end transformation governance, infrastructure and platform modernization, and regulatory and risk driven change across EMEA, NAM and APAC. Combines strong technology and architecture understanding with executive level stakeholder leadership, vendor and financial governance, and Generative AI adoption in transformation and PMO workflows.

My Projects

Enterprise Compliance Recording Platform Implementation

AML,Compliance

System Upgrade for Genesys Contact Center

EVOS / EOL,Infrastructure

Anti-Money Laundering (AML) Control Framework

AML,Regulatory

Instant Payments Gateway (IPG)

Regulatory

Reliable Connectivity for Capital Markets

Infrastructure

CORE COMPETENCIES

Project Management

Will lead global business and technical team as a project manager, building a trusting, respectful team in the process, to achieve your business goals.

Get Started

Process Optimisation

Will optimise your business processes to reduce costs and time to market delivery.

Get Started

AI-augmented delivery

Will implement Data‑driven GenAI (ChatGPT, Microsoft 365 Copilot, Gemini, NotebookLM, LibreChat, Perplexity) in your workflows, forecasting and reporting, BPMN 2.0 business process optimization, Digital transformation of workflows.

Get Started

Communication

Project management and teamwork, will architect and implement new communication processes to your departments to realize further savings.

Get Started

Pricing

Amazing Pricing For Your Projects

per hour / 2 dev

$49

Order Now

Product roadmap discussion across functional teams.
Team of developers to build a proprietary CRM system.
Curate a business implementation project.
Extended Support 6 months.

per day / 4 dev

$159

Order Now

Product roadmap discussion across functional teams.
Team of developers to build a proprietary CRM system.
Curate a business implementation project.
Extended Support 6 months.

Resume

Experience

2021 - Present

Senior Project and Service Delivery Manager

Citi Europe plc, Warsaw

Proven track record in large-scale banking programmes including a global compliance-recording migration, FSC Article 19 AML remediation, central-bank-aligned RTGS/SWIFT contingency architectures, and modernization of contact-center, trading connectivity and analytics platforms. Recognized for partnering with C-suite sponsors, regulators, internal audit and central banks to translate strategic mandates into actionable roadmaps, disciplined execution and measurable risk, cost and service outcomes.

2016 - 2021

Pan-European Project Manager

Liberty Global, Warsaw

Delivering complex transformation initiatives in regulated environments, including redesign of critical processes reducing regulatory risk and modernization of large-scale analytics platforms. Led cloud and infrastructure transformations across advanced architectures, and governed multi-country portfolios and vendor ecosystems with strong focus on risk, compliance, and financial control.

2016 - 2016

Project Manager

Nationale-Nederlanden, Warsaw

Leading end-to-end sales transformation initiatives in the insurance sector, delivering new channel capabilities targeting PLN 8M APE growth within accelerated timelines. Defined functional and system architecture for life insurance sales and cross-sell solutions, ensuring alignment between business logic and CRM platforms while governing SIT and UAT execution to secure high-quality delivery.

2014 - 2016

Project Manager, Chief PM Expert

Project Manager

Delivering large-scale outsourcing and IT transformation initiatives, including a USD 50M+ print services transformation across 600 locations with complex legal, operational, and IT coordination. Led implementation of enterprise-wide ITSM for 75,000 users and rollout of a nationwide sales platform across 7,500 branches, strengthening expertise in regulated front- and back-office transformation at scale.

10096 - 2008

Microsoft | IBM, Poland

Key Account Manage

Managed strategic C-suite relationships at major financial institutions, overseeing international delivery of integrated software, hardware, and services projects, orchestrating full lifecycle execution with distributed virtual teams while maintaining strong focus on stakeholder management, sales, and long-term client relationships.

Courses

AI & Digital Innovation

Data‑driven forecasting and reporting, BPMN 2.0 business process optimization, Digital transformation of workflows.

PRINCE2®

Projects IN Controlled Environments is a structured, proces based project management methodology used and recognised across the world.

Scrum Master

ITIL 4

Education

2014 - 2015

Organizational Transformation

Kozminski University, Poland

Curriculum focused on strategic organizational redesign, leading complex digital transformations, and implementing advanced change management frameworks to drive business agility.

learn more

2004 - 2012

Financial Management

Warsaw School of Economics, Poland

Curriculum focused on financial management, risk management and credit scoring.

learn more

1986 - 1990

M.SC. (Business Administration)

Enter subtitle

Master of Science. Business Administration.

Button

Testimonials

Here’s what my clients say

I highly recommend this business. The product quality is outstanding, exceeding my expectations every time. I was completely impressed with their professionalism and customer service. Pricing is fair and transparent - definitely value for money.